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Address Verification Troubleshooting

What to do if your address cannot be verified.

Margaret Brown avatar
Written by Margaret Brown
Updated over 4 months ago

You have decided to purchase an OWYN Safety program and you are at the point where you need to verify your billing address and you're getting a Not Verified notice. You know your address, and you know you are entering it correctly! So what is the problem?

First thing, check your capital letters and spacing. Additional spaces at the beginning or between words/numbers can confuse the system.

If that doesn't fix the problem you may need to check your address at the USPS website. Sometimes having Dr. or St. at the end of your address is the problem. Using this tool you can see how the postal service would like your address to be used.

After trying these options, if you are still having a problem verifying your address, please do not hesitate to contact us. Our business hours are M-F 7am-5pm ET.

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