We sometimes hear from users who are not able to move forward in their training. If you are familiar with clearing the cookies and cache in your browser, you may want to try that to see if it gets you moving. In the search bar type Clear Cache and you should see a prompt from your search engine.
When experiencing issues of any kind with the OWYN Safety Management Platform, consider trying the following:
Logout or refresh the screen.
Try a different browser. For example, if you're using Google Chrome, try Edge or Firefox instead.
Try another internet-connected device (phone, tablet, computer) if available.
Confirm it's not a network issue. Are you able to visit other sites without issue? If you're not able to access the site from your home network, have you tried connecting at your workplace?
Did you receive an email confirming you have been enrolled in a course, but when you log in to take the course it no longer shows? You might have been unenrolled. Please contact your employer first for more information.
If you aren't sure of the status of your training, we have now added columns for when you were enrolled, when the course is due, when it has been completed and what the percentage is.
Is your training freezing?
If you are taking a pop quiz or doing the review questions during the training and you cannot move to the next slide, please start by reviewing your answers. Some of our questions ask you to "select all that apply" meaning multiple answers are possible, please be sure to choose all answers that may apply to the question. Once all of the correct answers have been selected you will be able to move to the next slide.
For example: This question is asking for the user to click all that apply and even after choosing two answers the Next button is not showing.
But in this example we see all of the correct answers have been selected and the Next button has appeared.
If you are continuing to experience issues with your training, send us a message via our Live Chat or contact us at 1-888-475-5353.