We sometimes hear from users who are not able to move forward in their training. If you are familiar with clearing the cookies and cache in your browser, you may want to try that to see if it gets you moving. In the search bar type Clear Cache and you should see a prompt from your search engine.
When experiencing issues of any kind with the OWYN Safety Management Platform, consider trying the following:
Logout or refresh the screen.
Try a different browser. For example, if you're using Google Chrome, try Edge or Firefox instead.
Try another internet-connected device (phone, tablet, computer) if available.
Confirm it's not a network issue. Are you able to visit other sites without issue? If you're not able to access the site from your home network, have you tried connecting at your workplace?
Did you receive an email confirming you have been enrolled in a course, but when you log in to take the course it no longer shows? You might have been unenrolled. Please contact your employer first for more information.
If you aren't sure of the status of your training, we have now added columns for when you were enrolled, when the course is due, when it has been completed and what the percentage is.
If you are continuing to experience issues with your training, send us a message via our Live Chat or contact us at 1-888-475-5353.